Europe Retail Education Manager – Fragrance (M/W)

Europe Retail Education Manager – Fragrance (M/W)

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

• Craft together with joy
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact

The European Retail Education team plays a key role in the company's growth. By strategically collaborating with the Marketing, Commercial, Retail and Human Resources departments, we define and implement a European training strategy that aligns perfectly with the Maison's global objectives. We ensure effective and consistent implementation through various communication channels and innovative training tools across all European markets.

As the Europe Retail Education Fragrance Manager, you will be directly responsible for developing the expertise of Dior and multi-brand Beauty Consultants (BCs) in Fragrance across Europe. Your leadership will help cultivate a network of passionate and engaged BCs, providing an unparalleled Direct to Consumer experience and stimulating loyalty to the Maison.

Job responsibilities

As part of the Europe HQ Team and reporting directly to the Europe Retail Education Director, you will be a key player in the development and execution of our retail training strategy for Fragrance.

Your main responsibilities will be:

1. Development & Animation of Training Path and Content

• Act as a business partner , working closely with the Europe Commercial, Retail & Marketing Europe teams to identify training and development needs across Europe markets.
• Oversee the creation, adaptation and translation of Fragrance training programs for Europe and ensure the deployment, and follow-up of Fragrance training tools locally (in-person, digital, and in-store).
• Manage the skill development of field teams on Fragrance by coordinating training plans and implementing development pathways.
• Organize and conduct engaging and innovative training and certification sessions (in person & remotely), in partnership with local teams.

2. Training Community Engagement and Animation

• Animate and coordinate the Europe community of trainers , through in-person and remote seminars, regional workshops, several times a year.
• Serve as the main point of contact for the central Retail Education team & Retail Education teams in markets for Fragrance-related topics , fostering collaboration and ensuring alignment and synergies between Central, Regional and Local.
• Organize coaching and mentoring sessions with Fragrance trainers, ensuring their development and integrating new arrivals.

3. Monitoring Training Effectiveness and Impact

• Manage and Optimize Budget .
• Define performance indicators and ensure their monitoring on a regional scale.
• Ensure regular reports to the central retail education team, to measure training impact and ROI.

Profile

• Graduate of a business school or equivalent
• Ideally, you would have a minimum of 5 years of experience in marketing or training with solid knowledge in educational engineering and blended learning
• Strong communication, presentation, facilitation, coaching and interpersonal skills
• Mastery of digital learning (application, E-Learning, V-Learning, Live...) and comfortable with social medias
• Excellent verbal and written communication skills, including remote communication
• Excellent listening and relational skills
• Customer and business-oriented
• Passionate about products and customer experience
• Expertise and passion for Fragrance
• Excellent knowledge of Retail and Wholesale environments
• Great expertise in digital tools (Zoom, Teams...) and IT tools (PPT, Excel...)
• Soft skills that align with our values: Exemplary Leadership & Stakeholder Management Capacity, Teamwork & Collaboration, Communication & Interpersonal skills, Learning Agility, Attention to detail, Business Acumen, Adaptability, Problem Solving

Additional information

ID&E Footing

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. And thanks to our talents, we are making concrete progress: every day, we open our doors a little more to talents from diverse backgrounds - whether it be disability, cultural diversity, or gender.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Potential Career Path

• Europe Retail Education Director: Progress to leading the overall European Retail Education strategy, overseeing multiple categories and teams.
• Global Retail Education / Training Manager: Move into a global role, contributing to and shaping worldwide retail education initiatives within the LVMH Group.
• Market Retail Education Manager/Director: Transition to a leadership role within a specific market, responsible for tailoring and implementing the European education strategy locally and managing market-specific training teams.