Escalations Claims Handler

BACKGROUND:\n\n

Lancaster Gate Assistance was formed in May 2022 and provides market leading claims services to the motor industry, with specific focus on 2-wheel vehicles.

We thrive on providing innovative claim solutions to the wider motorcycle insurance industry and their customers. Our network of repair and logistics centres enables us to deliver a hire bike anywhere in the UK within 24 hours and our repair capability is unrivalled.

As part of a group, Lancaster Gate Assistance partners with Lexham Insurance Consultants Ltd who are a leading independent insurance broker in the UK, CAM Legal Services Ltd a firm of personal injury claim lawyers and LXM Management Ltd who provide financing options.

In addition, Lancaster Gate Assistance are a recognised brand within the insurance sector for providing first class leading services to Motorcyclists on behalf of other Motor insurers, brokers and accident management companies.

We’re looking for an Escalations Claims Advisor to join our fast-growing team in Diss, Norfolk or we would consider working from option, should the handler demonstrate a comprehensive knowledge of credit hire recoveries.\n\n

ROLE PURPOSE\n\n

This is your chance to make an impact by helping to continuously improve and shape our client’s customer experience and where your contributions will be valued and recognised.

As a Escalations Claims Advisor, you and your team will be responsible for the recovery of our losses including hire & repair costs, excess, pre-accident vehicle value, recovery & storage, loss of earnings.

Working closely with the Recoveries t