Enterprise CS Manager: AI-Driven SaaS for Ecommerce

Gorgias, a SaaS platform for ecommerce customer service, seeks an Enterprise Customer Success Manager to manage a portfolio of 70-80 ecommerce clients. You will guide product adoption, optimize workflows, and drive long-term value by leveraging AI-powered features and integrations.

You will collaborate with Sales, Product, and Support to ensure customer outcomes, renewals, and scalable growth while maintaining high engagement and health metrics.