Engagement Manager

Job Description

Model ML is the AI workflow builder transforming how major financial institutions produce and validate client-ready work. Model ML converts complex, manual processes into fully automated AI systems that scale across global teams. In under a year, Model ML has become one of the fastest growing enterprise AI platforms worldwide and recently closed a $75 million Series A, one of the largest fintech Series A rounds ever. The round was backed by FT Partners, Y Combinator, LocalGlobe, QED, 13books, and other top global investors.

Job Requirements

The Engagement Manager (EM) owns the end-to-end customer outcome: translating client problems into scalable Model ML workflows, running clean operating cadence, and driving adoption through clear governance and communication.

Job Responsibilities

Product: Turn client problems into scalable, measurable workflows. You will balance client needs with platform constraints and serve as the connective tissue between our clients and our product. You will manage strategic deployment at scale; build playbooks, templates, and product enablement assets. You'll need to stay close to industry trends and our product direction and be responsible for translating updates into field-ready examples.

Systems & Tooling: Maintain clean tracking across dashboards, hubs, and Notion pages. Keep usage, adoption, and health metrics accurate and up to date. Run a clear delivery plan (owners, dates, dependencies) and surface risks early.

Communication: Prevent surprises. Send agendas before meetings, capture decisions, and publish action logs with owners and due dates. Communicate trade-offs and blockers early to both client and internal teams.

Client Relationships: Build trusted, data-driven relationships. Own trial → conversion → renewal motion in partnership with cross functional teams across the Model ML organization. Drive adoption through builders, measure ROI, and turn feedback into a concrete plan with Engineering and Product.

What you can expect:

It won't be easy; in fact, it will be very hard but, it will be a lot of fun.

You need to be comfortable with being uncomfortable; timelines will change, priorities will most likely shift.

Be prepared to for some sacrifice. Your work-life balance may change when joining a business scaling at the rate we are.

Be prepared to learn because you will be learning a lot along the way.

Requirements:

• 5+ years experience in private equity, investment banking, or tier 1consultancies.
• Demonstrated ability to turn ambiguous client asks into scoped delivery plans and measurable outcomes.
• Strong technical fluency: can reason about workflows, data, and failure modes (you do not need to be an engineer, but you must be credible with one).
• Excellent operational hygiene: reliable tracking, documentation, and governance.

Job benefits

• Competitive salary and equity
• Performance-based incentives
• Opportunity to be instrumental in our expansion into the market
• Supportive and innovative work environment