Engagement Lead

Risant Health, a nonprofit affiliate of Kaiser Foundation Hospitals, is transforming healthcare by accelerating the adoption of value-based care across community health systems. Headquartered in the Washington, DC area, Risant Health partners with nonprofit, community-based systems—starting with Geisinger—to expand access to care that prioritizes health outcomes and affordability.

Backed by nearly 80 years of Kaiser Permanente’s value-based care expertise, Risant Health operates independently to support its portfolio of health systems with shared resources, strategic guidance, and operational support—while preserving their community roots.

The Value Realization Services (VRS) team helps Risant Health customers get the most out of our value-based platform (VBP) solutions. We work closely with clinical, product, and technology leaders to guide solution discovery, rollout, and performance tracking—ensuring our toolsmeetreal-world needs and deliver measurable results. Our goal is to help customers succeed while advancing Risant Health’s mission to lead value-based care.

The VRS Customer Engagement Lead ensures Risant Health’s value-based platform (VBP) solutions deliver measurable value to customers by leading discovery, deployment, and adoption efforts. This role serves as the voice of the customer and coordinates cross-functional teams to align solutions with clinical, operational, and business needs.

Principal Duties & Responsibilities:

• Customer Strategy & Roadmap: Lead the development of customer-specific VBP strategies androadmapsaligned with organizational goals. Translate customer needs into actionableobjectivesand guide product teams with insightsforscalable success.

• Discovery & Solution Design: Conduct current-state assessments,identifypain points and opportunities, and define solutionscopeand use cases in collaboration with stakeholders.

• Deployment & Adoption: Oversee go-live readiness, ensure regulatory compliance, and drive adoption strategies tailored to each customer. Support change management and cultural alignment for successful implementation.

• Performance & Value Measurement: Define success metrics,monitorperformance, and report on outcomes.Partnerwith analytics teams to track impact and continuously improve value realization.

• Customer Engagement & Relationship Management: Act as the primary liaison for customer organizations, managing relationships, coordinating lifecycle activities, and ensuring alignment across all VBP products.

• Governance & Operational Oversight: Establishgovernance structures, prioritize initiatives, and ensure accountability for performance and ROI across the VBP portfolio.

• Business Case & Budgeting: Develop integrated business cases and manage budgeting and forecasting to support customer-specific value-based care initiatives.

Required Qualifications:

• Bachelor’s degree inComputerScience, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field

• Additionalequivalent work experience ina directly relatedfield may be substituted for thedegreerequirement. Advanced degrees may be substituted for a portion of the work experience requirements.

• Ten (10) years as a Customer Engagement Lead or similar role in technology product or management consulting environments, preferably within the healthcare sector.

Preferred Qualifications:

• Five (5)years in corporate partnerships, joint ventures, corporate development

• Five (5)years in healthcare (e.g., payer, provider, enablement company)

• Five (5)years as people leader with direct reports

• Extensive experience leading large and complex cross-functional teams which include external vendors.

• Certification and experience in organizational change management on methodologies such asProsci.

• Healthcare Ecosystems: Experience navigating complex, multi-payerand multi-provider healthcare environments.

• Customer Success & GTM Delivery: Proventrack recordmanaging customer success and go-to-market solution delivery in fast-paced, high-growth settings.

• Process & Policy Leadership: Skilled in designing, implementing, andoptimizingcustomer success frameworks, processes, and policies.

• Data Expertise: Strong understanding of data management principles and system architecture.

• Change Management Expertise: Demonstratedability to lead organizational change initiatives, including cultural alignment, stakeholder engagement, and adoption strategies to support successful deployment of complex solutions.

Additional Information:

Compensation and Benefits: The projected base salary for this position ranges from $XXX,XXX to $XXX,XXX depending on experience and qualifications. This role is also eligible for incentive compensation and a comprehensive benefits package, including wellness programs, retirement savings, and relocation support as applicable.

Risant Health is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences. All your information will be kept confidential according to EEO guidelines.