End User Support Specialist

End User Computing (EUC) Specialist | Desktop Support Engineer | Onsite | France | B2B Freelance Contract

Location: France (Onsite)

Job Type: Full-Time (Freelance / B2B Contract)

Schedule: Monday–Friday | Standard Business Hours

Overview

We are seeking a skilled End User Computing (EUC) Specialist / Desktop Support Engineer to provide onsite IT support in a corporate enterprise environment in France. The ideal candidate will have strong experience in deskside support, EUC tools, and enterprise IT service management.

Key Responsibilities

• Deliver end-to-end IT support for desktops, laptops, and end-user devices (hardware, software, and connectivity)
• Handle IMAC activities (Install, Move, Add, Change) and break/fix support
• Manage device lifecycle including OS imaging, patching, configuration, and hardware replacement
• Utilize SCCM, Intune, and ServiceNow for ticketing, asset tracking, and remote support
• Perform software installation, updates, and patch management aligned with IT policies
• Provide deskside and remote support for Microsoft Office, Outlook, VPN, and business applications
• Ensure endpoint security compliance, antivirus monitoring, and policy enforcement
• Deliver VIP / executive support and manage critical escalations
• Support printers, scanners, and peripherals troubleshooting and maintenance
• Assist with Active Directory tasks (user accounts, password resets, access management)
• Maintain technical documentation, asset inventory, and knowledge base updates
• Support Windows environments, with basic knowledge of macOS and mobile device support
• Follow ITIL processes for incident, problem, and service request management

Required Skills & Experience

• Proven experience in EUC / Desktop Support / IT Support roles
• Strong hands‑on expertise with Windows 10/11, Microsoft 365, SCCM, Intune, ServiceNow
• Knowledge of Active Directory, VPN, and basic networking
• Experience in hardware troubleshooting and endpoint management
• Familiarity with ITIL framework
• Strong communication skills; French language Expertise is a plus but at least B2 Proficiency in French & English required in both