E-services Product Manager (H/F)

Overview

You will lead the vision, roadmap, and performance of Chanel's eServices across Europe, including appointment booking, queue management, and client events. This key role drives scalable, value-driven product development within our omnichannel strategy, ensuring a cohesive European core model.

Product Vision & Roadmap

• Define and continuously refine the European eServices product vision.
• Build, prioritise, and defend a clear, value-based roadmap.
• Balance core model scalability with justified market adaptations.
• Lead discovery phases to validate structural product evolutions.
• Conduct competitive analysis, benchmarking, and functional/UX studies on competitor websites and in-store to propose enhancements.

Governance & Stakeholder Alignment

• Act as the European product lead and drive cross-functional collaboration across Vendor, Divisions, Internal partners, Markets, and IT.
• Consolidate and structure market needs into strategic priorities.
• Prepare arbitration materials for senior leadership when required.
• Ensure clear ownership boundaries between IT and Business.

Delivery & Operational Excellence

• Oversee integrations and ensure technical consistency.
• Secure UAT ownership and go-live readiness.
• Maintain structured documentation and decision traceability.

Performance & Optimisation

• Define and monitor KPIs (adoption, usage, service conversion, client satisfaction).
• Analyse performance gaps and identify optimisation levers.
• Ensure each structural initiative includes measurable business impact.
• Embed a full product lifecycle discipline (discovery → delivery → measurement).

You Are Energised By

You thrive in complex, collaborative environments and are motivated by the challenge of aligning multiple stakeholders around a unified vision. You are proactive in driving product strategy, passionate about delivering tangible business impact, and enjoy working cross-functionally with business and technical partners across different markets.

What You Will Bring

• 5+ years in product management or project management within Digital, Retail or SaaS sectors
• Experience in multi-market and omnichannel environments.
• Strong prioritisation and arbitration capability.
• High resilience and political awareness.
• Outcome-driven and analytically rigorous.
• Fluent English.