Digital Workplace Project & Service Manager - freelance - Rueil Mailmaison, IDF, France

Contract | Comgent | France

Posted On 06/16/2026

Job Information

Standard Business working Hours Yes

Pharma

Work Experience 5-7 years

City Ile de France

State/Province Paris

N/A

Special Considerations

Start date: ImmediatelyLocation: hybrid in Rueil-Mailmaison, IDF, FranceLanguages: Fluent French and professional English must haves.Duration: 3 to 6 months, renewable

Job Description

Looking for a Digital Workplace Project & Service Manager to support the Digital Workplace Manager in the operational management of user services, the oversight of the outsourced Service Desk, and the delivery of projects aimed at modernising the workplace environment and collaborative tools.

Requirements

Key Responsibilities

• Act as the operational point of contact and support for the Digital Workplace Manager.
• Manage the outsourced Service Desk and associated service providers.
• Monitor SLAs, KPIs, action plans, and user escalations.
• Prepare and lead operational review meetings.
• Contribute to Windows 11, Intune, Autopilot, and Microsoft 365 projects.
• Improve ITSM processes and produce management reporting.

• Minimum of 5 years’ experience in Digital Workplace, End User Computing, Service Management, or IT project management.
• Proven experience managing service providers and service commitments.
• Strong knowledge of Windows 11, Microsoft Intune, Autopilot, Microsoft 365, and ITSM tools.
• Good understanding of ITIL processes.
• Environment: Digital Workplace, Service Desk, Windows workstations, mobile devices, Microsoft 365, Intune, Autopilot, collaborative tools, and ITSM processes.
• Must have: Windows 11, Microsoft Intune, Microsoft Autopilot, Microsoft 365, Enter ID, ITSM, ITIL, Project management.
• Service-oriented mindset, attention to detail, autonomy, ability to manage several topics in parallel, strong interpersonal skills, and good analytical and synthesis capabilities.