Digital Learning Program Manager

About the Role

We’re looking for a Digital Learning & AI Coaching Program Manager to lead the design, implementation, and scaling of our AI‑powered coaching solutions with clients.

This role sits at the intersection of learning design, client success, and product .

You will not only ensure successful deployments, you will shape how our AI Coach and Role Play solutions create real business impact inside organizations .

You will act as a bridge between client needs, learning design, and our product capabilities , ensuring our solutions are fully aligned with business objectives and adopted at scale.

Key Responsibilities

1. AI Coaching & Role-Play Deployment

• Lead the implementation of Coachello’s AI Coach and Role Play solutions across client organizations

• Pilot new programs, test use cases, and iterate based on feedback

• Configure and tailor the experience (scenarios, programs, journeys) to each client’s context

• Ensure smooth rollout across platforms (Teams, Slack, LMS…)

2. Learning Design & Program Creation

• Design digital learning journeys combining AI coaching, role-play, and human coaching

• Create high-impact role-play scenarios (feedback, leadership, sales, onboarding, etc.)

• Structure programs aligned with:

  • leadership frameworks

  • competency models

  • transformation priorities

• Translate business challenges into engaging, actionable learning experiences

3. Client Partnership & Business Alignment

• Work closely with HR, L&D, and business leaders to:

  • understand their challenges

  • define use cases

  • align programs with strategic priorities

• Act as a trusted advisor on how to integrate AI coaching into their learning ecosystem

• Ensure programs drive measurable outcomes (performance, behavior change, internal mobility…)

As a CSM typically ensures adoption and value realization , your role goes one step further: designing the value itself through learning experiences

4. Pilot, Measure, Iterate

• Run pilot programs and scale what works

• Track engagement, usage, and impact

• Identify friction points and continuously improve programs

• Build data-driven recommendations for clients

5. Product & Tech Collaboration

• Work closely with Product & Tech teams to:

  • translate client needs into product improvements

  • test new features and use cases

  • co-build new capabilities (AI behaviors, role-play formats, learning flows)

• Act as the voice of learning design inside product decisions

6. Enablement & Adoption

• Train clients and internal stakeholders on:

  • AI coaching best practices

  • role-play usage

  • program deployment strategies

• Create enablement materials:

  • playbooks

  • learning guides

  • demo scenarios

Who You Are

Native French speaker with strong business English or Native English with solid Frencg3–7 years experience in: Digital Learning / Learning Design / Instructional Design or Customer Success in a learning / SaaS environment. Strong understanding of: L&D strategies, leadership development, digital learning ecosystems (LMS, blended learning…). Ability to translate business needs into learning solutions. Comfortable working with AI-driven products and experimentation. Strong project management and stakeholder management skills.