Digital Health Solutions Manager - Customer Success Leader FRANCE
Digital Health Solutions Manager - Customer Success Leader France
Becton, Dickinson and Company (BD) is a global leader in healthcare. We are looking for a seasoned professional (5–10 years technical experience in a hospital IT environment, with at least 5 years people‑management experience) to accelerate the digital transformation of care facilities across France.
Your Mission
You play a key role in the design, integration, and adoption of BD Medication Management Solutions (MMS) in France.
Your Responsibilities
- IT & Solution Management – be the technological reference for the French market.
- Analyze and share IT trends in the French market to guide strategy.
- Collaborate with marketing to define an IT vision that supports growth.
- Gather customer needs and influence EMEA and Global roadmaps.
- Support sales teams in business development and value demonstration.
- Ensure validation of prerequisites and oversee the entire pre‑sales solutioning process.
- Train MMS teams on integration, architecture, and solution topics.
- Develop partnerships and lead integration testing with third‑party solutions.
- Manage & develop the Customer Success Team – help talents grow.
- Define and monitor individual development plans.
- Foster a culture of feedback and servant leadership.
- Develop skills in project management (IT, Lean, cross‑training, etc.).
- Promote cross‑functional collaboration with Sales, Marketing, GCS, and other teams.
- Change Management – support a strategic Pyxis account.
- Lead change management for a key client.
- Ensure adoption, optimisation, and long‑term sustainability of the Pyxis solution.
- Act as a strategic partner to the client throughout their transformation.
What We Offer
- A strategic role with direct impact on the quality of care.
- Strong international exposure (collaboration with EMEA and Global teams).
- A stimulating, innovative environment focused on talent development.
- The opportunity to shape the future of BD MMS solutions in France.
Your Profile
- 5–10 years of technical experience in a hospital IT environment, strong expertise in HL7, XML, PN13, JSON, networking, IT integration, and server management.
- At least 5 years people‑management experience.
- Customer‑centric mindset, strong commitment to delivering high levels of customer satisfaction.
- Proven project‑management skills, ability to structure daily activities, anticipate challenges, remove obstacles, and guide team toward agility and proactivity.
- Ability to navigate complex organizations and collaborate effectively across multiple functions.
- Professional proficiency in English (minimum).
- Strong experience in change management, ideally within fast‑evolving industries.
- Excellent verbal and written communication skills in both English and French.
Compensation
Field national role, open to candidates based in any major city with easy access to an airport or well‑connected public transportation.Compensation range: 90 000–100 000 € fixe selon profil.
Ready to Drive Meaningful Impact?
Join a committed, innovative company focused on the future of healthcare. Your expertise can make a difference.
Equal Opportunity Statement
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Additional Information
- Primary Work Location: Grenoble, France.
- Full‑time employment.
- Information Technology job function.
- Industries: Biotechnology Research, Medical Equipment Manufacturing, Research Services.