Deployment & Technical Support Specialist

The role

Avicenna is an innovative company specializing in the development of AI-based medical applications. Our CINA applications help radiologists detect and prioritize emergencies in medical imaging. Our AVI platform deploys them directly in hospitals, through a gateway connected to the PACS and to our cloud.

We are looking for a Deployment & Technical Support Specialist to join our Customer Success team, to install the AVI platform at our hospital customers' sites and then provide technical support for sites in production.

Your responsibilities

Installations

1. Lead the technical discovery with the hospital's IT and PACS teams (network, VPN, VMs, DICOM routing).
2. Install and configure the AVI platform (Ubuntu, Docker) and the CINA applications, then verify data flows through to the PACS.
3. Follow up on the validation phase and complete the installation reports.

Technical support

1. Diagnose and resolve incidents on production sites (connectivity, DICOM routing, outages, updates).
2. Monitor the health of installations using our monitoring tools and meet SLA commitments.
3. Work with the Production, Clinical Support and Product teams to share feedback from the field.

Your profile

• Technical background (biomedical engineering, systems/networks, health IT or similar).
• Strong command of Linux, Docker and networking fundamentals (VPN, SSH, firewalls), DICOM is a plus.
• Customer-oriented, with excellent interpersonal skills and the ability to represent the company with customers. Able to explain technical topics clearly to both IT and clinical teams.
• Professional English required, written and spoken.
• Autonomous, rigorous in documentation, team player.
• Basic knowledge of cybersecurity.

What we offer

• A dynamic work environment at the heart of healthcare innovation.
• A passionate and supportive team, and a key role within the Customer Success team.