Linux Support Engineer

Technical Support Engineer – Linux, Grafana & DICOM Applications

Position Summary

We are looking for a highly skilled and process-driven Technical Support Engineer with strong expertise in Linux troubleshooting, Grafana monitoring, and healthcare imaging applications. The ideal candidate will possess hands‑on troubleshooting experience, a strong operational mindset, and the ability to support mission‑critical environments by proactively monitoring systems, investigating incidents, and driving issues to resolution. Experience with DICOM‑based applications , PACS, VNA, and healthcare workflows is highly desirable.

Key Responsibilities

• Provide L1/L2 technical support for Linux-based applications and infrastructure.
• Monitor application and system health using Grafana and other observability tools.
• Analyze alerts, investigate incidents, and perform root cause analysis for recurring issues.
• Troubleshoot application, operating system, networking, and performance‑related problems.
• Support deployment, configuration, maintenance, and upgrades of enterprise applications.
• Review logs, metrics, and system events to identify and resolve service‑impacting issues.
• Drive incident, problem, and change management activities in accordance with ITIL practices.
• Document troubleshooting procedures, knowledge articles, and operational runbooks.
• Collaborate with engineering, infrastructure, and client teams to ensure high system availability.
• Participate in on‑call support and major incident management as required.
• Continuously improve monitoring, alerting, and operational processes.

Must-Have Skills

• 5+ years of experience in Technical Support, Application Support, or Infrastructure Operations.
• Strong hands‑on experience with Linux server troubleshooting .
• Experience using Grafana for monitoring, dashboarding, and alert investigation.
• Excellent technical troubleshooting and analytical problem‑solving skills.
• Experience with log analysis and system diagnostics.
• Strong understanding of networking concepts including:
• TCP/IP
• DNS
• DHCP
• SSL/TLS
• VPN and connectivity troubleshooting
• Experience working in production support environments with SLA‑driven operations .
• Strong documentation and communication skills.
• Highly process‑driven with demonstrated adherence to operational procedures and support workflows.

Good-to-Have Skills

• Knowledge of DICOM , HL7, and healthcare interoperability standards.
• Experience supporting PACS , VNA , Radiology, or Medical Imaging platforms.
• Exposure to healthcare workflows and clinical systems.
• Knowledge of monitoring and observability best practices.
• Experience with cloud platforms and containerized environments.
• Strong ownership and accountability.
• Customer‑focused approach to support delivery.
• Ability to work effectively across global teams.
• Excellent incident management and stakeholder communication skills.
• Continuous improvement mindset with focus on operational excellence.

Education

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related discipline.

Ideal Candidate Profile

The ideal candidate is a hands‑on Linux support professional with strong experience in Grafana‑based monitoring , excellent technical troubleshooting capabilities , and exposure to healthcare imaging technologies such as DICOM, PACS, or VNA . The candidate should be highly process‑oriented, capable of working in a fast‑paced support environment, and committed to delivering reliable, high‑quality operational support.