DCEO Engineer, DCEO

Description

AWS Infrastructure Services (AIS) is currently seeking an Engineering Operations Technician to serve as a technical resource supporting Amazon’s mission‑critical data center. The role focuses on ensuring overall availability and reliability of all electrical and mechanical infrastructure, maintaining better than 99.999 % uptime.

Responsibilities

• Operate and maintain mechanical, electrical, and HVAC equipment within the data center/facility.
• Supervise contractors performing servicing or preventive maintenance.
• Develop work plans for emergency repair of critical assets.
• Work under minimal supervision and on‑call with a rotating schedule.
• Use ticketing systems, perform root‑cause analysis, and prioritize tasks.
• Perform shift duties, including rack power installs, PDU and ATS replacements, and verification of electrical/cooling capacity before new rack installations.
• Create and close work orders with detailed data on labor, equipment, and parts.
• Maintain change records for mission‑critical infrastructure to support corrective and preventive maintenance.
• Test quality, performance, safety, and reliability of products, equipment, and processes.
• Respond to electrical and mechanical troubleshooting for equipment such as AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.

Key Competencies and Behaviors

• Root‑cause elimination and problem‑solving.
• Safe work practices and adherence to procedures.
• Effective troubleshooting of complex issues.
• Documentation of tickets and system entry.
• Good judgment and decision making.
• Prioritization in a fast‑paced environment.
• Ownership of technical issues.
• Utilization of EPMS and BMS for building workflows.

Accountabilities

• Maintain safety standards and promote a safety culture.
• Drive continuous improvement of infrastructure via standardization.
• Deliver 100 % uptime on customer‑supporting infrastructure.
• Collaborate with internal and external stakeholders for operational excellence.
• Plan and execute preventive maintenance of critical infrastructure per AWS procedures.
• Monitor and supervise facility via BMS, PMS, and walkthroughs.
• Support build‑out and retrofit of data center infrastructure.
• Respond effectively to customer‑impacting events.
• Review incident reports, document trend summaries, and recommend actions to management.
• Draft, update, and maintain method statements, SOPs, emergency response procedures, preventive maintenance programs, and technical documentation.

Physical Requirements

• Work on a 24×7 schedule, where applicable.
• Work at heights and from ladders.
• Perform physical tasks during shifts and coordinate movements when using tools or equipment.
• Work in a noisy environment with ear protection.

Basic Qualifications

• Apprentice/trades certification or diploma in an electrical field.
• Demonstrated electrical competencies and knowledge of mechanical systems (HVAC, controls).
• Good English communication skills.

Preferred Qualifications

• Data center engineering experience.
• Degree in electrical engineering, mechanical engineering, or related discipline.
• Familiarity with Building Management System (BMS) and Electrical Power Monitoring System (EPMS).

Equal Employment Opportunity

Amazon is an equal‑opportunity employer. We welcome applicants with diverse experiences and encourage those who may not meet all preferred qualifications to apply.