Customer Value Manager - Logistics/SaaS - Italian & French Speaker

Elevate Customer Success as our Next Customer Value Manager!

Are you ready to transform how global enterprise leaders derive value from industry‑leading technology? As a Customer Value Manager at Trimble’s Transporeon division, you will be the strategic architect behind customer satisfaction and retention.

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done.

What Makes This Role Great

In this role, you will be the primary advocate and trusted partner for enterprise‑level customers, directly influencing global supply chain efficiencies.

Key Responsibilities

• Identify opportunities where additional solutions can solve customers pain points, ensuring comprehensive value from the Transporeon ecosystem.
• Support the comprehensive onboarding and ramp‑up process for our customers to ensure a seamless transition from implementation to operational success.
• Manage complex stakeholder communications across Logistics, IT, and Procurement departments to ensure operational excellence.
• Orchestrate strategic customer engagements to align future business goals with innovative product functionality and best‑practice utilization.
• Spearhead cross‑departmental initiatives to lead change management and process improvements that enhance long‑term customer loyalty and satisfaction.
• Analyze adoption trends and customer feedback to proactively optimize the customer journey, ensuring solutions consistently deliver meaningful value and support long‑term success.

Essential Skills & Experience

• Italian and French proficient/native with mandatory fluent level of English; Spanish is a plus.
• At least 1‑2 years of experience in customer success or similar customer‑facing roles.
• Exceptional communication skills with a natural talent for building influential relationships with senior stakeholders.
• Strong analytical mindset with the ability to translate complex data into actionable business insights and growth strategies.
• Demonstrated experience leading process improvements and change‑management initiatives across multiple departments.

Bonus Points

• Industry knowledge in Transportation, Logistics, Supply Chain Management, or experience in LogTech or SaaS environments.