Customer Training Coordinator (m/f/d)

Customer Training Coordinator (m/f/d)

Location: Les Ulis, near Paris.

Responsibilities

• Organize classroom trainings in our Les Ulis training center as well as trainings delivered remotely by our specialized trainers
• Prepare sessions with training materials e.g., documents, pens, flip board etc.
• Organize onsite trainings at customers site
• Coordinate dates and information with direct customer contact
• Prepare onsite trainings with different tasks e.g. material distribution, certificates, etc.
• Act as first point of contact for any queries
• Registration of customers in relevant systems
• Run the surveys for conducted training
• Follow-up training once provided
• Take ownership to resolve issues throughout the process until the final invoicing release
• Have a clear set of priorities and expectations for the job and the company
• Provide a framework for innovating new ways of meeting customer needs

Qualifications

• Vocational education with first work experience in this area or in administration, preferably in the field of learning management
• Determine approach to customer/employee education service assignments
• Proven experience coordinating projects involving customers or third parties or similar
• Ability to set customer expectations correctly and handle difficult customer situations successfully
• Comfortability to communicate on all organizational levels and to customers
• Data management and reporting capabilities
• Knowledge of planning and administrative tools e.g., SAP, Conference tools etc. is desirable
• Proficient in Microsoft suite Outlook, Excel, Word, PowerPoint
• Fluency in French and English

What will make you stand out

• Good time management and the ability to take care of sudden changes in priorities in a demanding environment
• Ability to analyze and resolve problems and multi-task
• Strong planning and organizational skills
• Ability to work independently with limited managerial input

Benefits

• Competitive compensation and benefits package (yearly company bonus, pension scheme, home office furniture, medical & life insurance…)
• Exciting and inspiring projects in a dynamic collaborative team
• A working environment with a multitude of possibilities for professional training and career development in an international company
• Work-Life-Balance is encouraged
• Training on the job in a motivated, dynamic team
• Permanent contract in a fast-growing global company

Additional Details

Full time weekly schedule.

Travel required: Occasional.

Shift: Day.

Duration: No End Date.

Job Function: Services & Support.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.