Customer Technical Support

Insight Global is searching for a
Customer Support Technician
to serve as the primary desktop support specialist for the Paris office, delivering prompt and effective technical assistance to office users. This position is responsible for troubleshooting and resolving issues related to desktops, laptops, mobile devices, and office peripherals.

This will be a
permanent
position, following an
onsite schedule 5 x weekly
.

Responsibilities:

• Diagnose and resolve problems on all types of technology related hardware, software, and transmission devices/media including PC's, MacBook's, iPhones and printers and basic networking issues.
• Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, Exchange Online, Windows and Mac operating systems.
• Provide support through assessing and assigning Help Desk requests via telephone and email, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
• Coordinate large computer workstation moves and deployments, software upgrades and new office setups.

Targeting the following skillsets:

• Technical support work experience.
• Demonstrate excellent verbal and written communication skills.
• Excellent interpersonal skills for interaction with internal and external staff.
• Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
• Familiarity supporting Office 365 services like email, Outlook, Word, Excel