Customer Support Specialist - CDD 6 months (f/m/x)

Join the Joivy Adventure: The European Art of Living (and Working)!

Joivy is far more than just a real estate platform: it is Europe’s leading residential ecosystem , designed to support every stage of life. From stylish coliving spaces and vacation getaways to student housing and inspiring coworking hubs, we create places where people feel instantly at home.

An Innovative Ecosystem for Every Need Joivy is the strategic alliance of industry pioneers such as Dove

Vivo, Altido, Chez-Nestor, and Open . Together, we are rewriting the rules of the market:

For our Residents: A flexible offering (shared housing, studios, villas) for stays of any duration, powered by a seamless digital experience.

For our Partners: Premium support for owners and investors, ranging from asset management to property transformation, fueled by AI and cutting-edge analytical tools.

The Joivy Adventure in Numbers:

Unique Expertise: 450 passionate talents from over 30 nationalities (with an average age of 32).

A Major Footprint: 50 destinations across 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria).

Global Impact: Nearly 2,000 property owners supported and over 150,000 happy users welcomed.

Our galaxy also includes Joivy Renew (specialists in design-led renovation and turnkey furniture solutions) and Joivy Invest (our business unit focused on smart real estate investment consulting).

Within the Customer Care department, your primary mission is to drive and maintain peak customer satisfaction levels . As the central point of contact throughout the entire resident lifecycle—from initial booking to the final deposit refund—you act as the strat