Customer Support Junior FR/ENG

Job Description:

As a fast growing Fin

Tech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris.

Responsibilities:

Provide Top-Notch Customer Support via telephone, web-form, email and chat

Respond to customer compliance, finance, fraud, technical and commercial inquiries and more

Troubleshoot varying degrees of different problems

Organize, plan, and prioritize workload, and complete other assigned special projects as needed

Educate customer on the use of our API and product

Accurately document and update records in required systems

Build customer loyalty through exceptional customer service

Contribute ideas on ways to improve products and services

Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)

Perform additional duties within the department as needed\n\n

Qualifications:

Strong Customer service experience

Excellent level (both verbal and written) in English and French is required

You have a thorough understanding of how a REST API works

Knowledge of Salesforce

A previous work experience with confidential customer account information is appreciated

Striving to learn as you will assist customers with inquiries on a wide range of subjects for which you will need to show expertise

Passion for helping others - going above and beyond for our customers

Exceeding customer satisfaction, efficiency metrics, and issue resolution targets

Strong problem-solving skills and the ability to think analytically while working in a fast-paced e