Customer Support Engineer - Paris

About Scality

Scality is a global software company that helps organizations store, protect, and access their data reliably and securely. Our technology is used by major brands, hospitals, media companies, and public institutions to manage the massive amount of digital information they rely on every day. With teams across the world, we combine cutting‑edge innovation with a strong human culture grounded in trust, collaboration, and long‑term relationships. Joining Scality means contributing to a company that plays a key role in powering today’s digital world.

Job Description

You are passionate about these technologies: Linux / Kubernetes / Docker / ELK / Redis / MongoDB / SaltStack / Ansible / S3, you care about the customer's experience and have a strong desire to join bold and skilled coworkers.

Qualification

Bachelor level or 5 years experience. Salary depends on experience. Junior and Senior positions are available.

Location

Paris and open to full remote. Full-time position.

Your main missions

• Help and guide the customers on technical and functional challenges.
• Dive into several OpenSource stacks.
• Partake in R&D projects at different stages (requirements, technological barriers, product evolution, prototype testing).
• Prove new and disruptive solutions.

About You

• You are at ease in a multi-tasking environment, managing several projects simultaneously in a fast paced environment.
• You seek to follow, improve, create and document high-quality technical material.
• You strive to amaze the customers, partners, coworkers and other teams with over the top communication.
• You have the ability to transcribe clear and educated feedback on technical issues and customer experience.

You Will Need The Following Hard Skills

• In-depth Linux system administration (4+ years experience).
• Management of large/high availability distributed environments.
• Skilled in Shell, Python or whatever triggers your fancy.
• Full English proficiency (Written and Spoken).

We will definitely want to speak to you if you have one of the following

• Knowledge on one or several of these technologies: Kubernetes / Docker / Elasticsearch / Grafana / Redis / MongoDB / SaltStack / Ansible / S3.
• Ability to work in a distributed and diverse team.
• You understand the full value of a service platform, capable of matching customer needs, software design options and hardware requirements and configuration.
• Prior knowledge on networking, NAS/SAN technologies, service load-balancing, web services, SMB, a definitive +.

We offer careers with an opportunity to bridge international borders, an intensely fun environment with smart people.

We encourage promotion and elevation through training and development programs.

We care for our employees through company supported programs such as sports and wellness programs, “social responsibility” programs and generous benefits packages.

We support team building and get together events through all of our various locations in the world.

Life at Scality is exhilarating. Our internal motto is: “work hard, play hard, eat well and amaze the customer! ”