Customer Success Representative

Customer Success Representative

Pay: CA$50,000.00 per year

Responsibilities

• Partner with HR & Workplace Safety leaders across North America
• Understand the customer's needs, helping leaders to identify opportunities to expand our depth of engagement
• Oversee the success of our customers, ensuring they realize the full value of our service(s)
• Use data to accelerate customer goals
• Document customer pain points and advocate for them internally to influence product changes
• Act as a first‑response technical support
• Provide group and individual user informational and training sessions
• Present KPIs monthly to Customer Success Manager
• Lead the renewal process and renewals
• Become an expert on all product platforms and integrations

Qualifications

• Experience as a customer success representative or account manager at a SaaS company (considered an asset)
• Experience presenting to senior leaders (considered an asset but not required)
• Strong technical knowledge and troubleshooting ability
• Strong technical aptitude
• Adherence to policy and processes
• Fast learner
• Experience working with a CRM (considered a strong asset but not required)

Skills & Attributes

• Exceptionally strong written and verbal communication skills—clear, thoughtful, and confident when interacting with clients
• Highly self‑motivated and disciplined—thrives in a remote or semi‑autonomous environment with limited supervision
• Strong attention to detail and follow‑through—manages multiple accounts efficiently without dropping the ball
• Proactive problem solver who anticipates client needs rather than waiting for direction
• Comfortable managing time independently and prioritizing effectively in a fast‑paced, high‑volume setting

Compensation

Base salary: CA$50,000 per year. Eligible for an annual bonus based on KPI completion.

Benefits

• Comprehensive healthcare plan
• Flexible PTO policy
• Full work‑from‑home opportunities
• Annual bonus based on KPI completion
• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care

Job Type

Full‑time, Permanent

Education

Bachelor's Degree (preferred)

Experience

Customer Success: 1 year (preferred)

Location

Canada (required)

Work Location

Remote