Customer Success Manager - French / English speaker

About the Role

As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring Cyber

Vadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals.

Your Mission

Strategic Consulting & Program Maturity

Architect Success: Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle.

Business Integration: Partner with clients to ensure Cyber

Vadis is seamlessly integrated into their internal processes and existing toolsets.

Expert Advice : Move beyond \"tool training\" to act as a consultant.

Relationship Orchestration & Advocacy

C-Suite Engagement : Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors.

Voice of the Customer : Act as the main point of contact, providing both proactive strategic support and reactive project management resources.

Build Advocacy : Turn customers into brand ambassadors through consistent value delivery and relationship building.

Portfolio Growth & Commercial Ownership

Strategic Planning: Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio.

Commercial Lifecycle : Lead an