Solution Account Manager

Overview

Within the Digital Experience organization, you will be a Solution Account Manager (SAM) responsible for managing a portfolio of existing customers. You will act as the primary contact across all stages of the customer lifecycle, including onboarding, adoption, value realization, renewal, and growth. You will operate in close alignment with Account Executives, Renewal Sales Specialists, Product Specialists, and Customer Success teams to ensure customers realize continuous value from Adobe solutions.

What You’ll Do

• Account & Customer Lifecycle Management: Own the customer journey from onboarding and implementation to value realization and renewal, serving as the main point of contact for any critical issues in your accounts.
• Maintain a deep understanding of customer health, usage, and outcomes, proactively identifying risks and opportunities.
• Lead Quarterly Business Reviews (QBRs) and strategic customer conversations focused on value, adoption, and roadmap alignment.
• Relationship Management: Build strong, multi-threaded relationships across customer organizations, encouraging long-term, positive relationships; act as a consistent and credible advisor, balancing customer advocacy with commercial responsibility.
• Solution Expertise: Develop and demonstrate strong solution and product expertise aligned to customer needs; partner with internal specialists to deliver impactful presentations and solution discussions.
• Renewal, Retention & Expansion: Identify and drive expansion opportunities based on product usage, customer maturity, and additional use cases (upsell and cross-sell); maintain a long-term view of attrition risk.
• Sales Process & Collaboration: Operate in tight alignment with Account Executives, Renewal Sales Specialists, and Product Sales Specialists, ensuring clear ownership, collaboration, and execution across the field ecosystem; share customer insights and feedback to continuously improve Adobe’s go-to-market and customer experience.

What You Need To Succeed

• Proven experience in B2B sales, account management, or retention-focused roles, ideally in enterprise or SaaS environments.
• Strong understanding of end-to-end sales and renewal cycles.
• Ability to engage confidently with senior collaborators and decision-makers.
• A consultative approach with strong business insight and customer empathy.
• Highly organized, proactive, and comfortable operating with high ownership and accountability.
• Experience working cross-functionally in a matrixed sales organization.
• Excellent communication and presentation skills.
• Professional proficiency in English (additional languages are a plus).
• High ethical standards, integrity, and a strong team-first attitude.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.