Customer Success Manager

About Us

LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business, dedicated to delivering services that enable customers to pursue ambitions with confidence.

Role Summary

Customer Success Managers (CSMs) are trusted advisors to their client base, combining relationship management, education, and functional expertise to drive adoption, retention, and growth within assigned account portfolio.

Enterprise CSMs are responsible for successful adoption and expansion of the LSEG Data Platforms and LSEG Real Time Content within their accounts.

As a trusted adviser and roadmap architect, Enterprise CSMs engage with key collaborators, assist in reducing risks and uncover opportunities in accounts. Through improving customer satisfaction and adoption, they create conditions for successful renewals and upsell growth potential.

What You'll Be Doing

• Proactively seeks opportunities to build and enhance value for the customer and for LSEG. Is seen as a specialist on their book of business and can articulate any risks, increasing available metrics to track customer health.
• Build, maintain and bring to bear positive relationships with business decision makers and users to gain customer intelligence and influence adoption.
• Understand customer’s needs and how LSEG’s solutions help them, increasing satisfaction with LSEG products.
• Educate customers on how to use our enterprise platforms, content, and technologies tailored to use‑case needs.
• Consider impact of market trends on customers and how it affects business benefits.
• Provide valuable and timely customer insights to internal product and account teams.
• May mentor and coach more junior team members.

What You’ll Bring

• Experience in the financial services industry, with a good understanding of regional financial market trends.
• Ability to map a customer’s business needs to product solutions.
• Strong project management, technical and problem‑solving skills.
• Technical skills in the areas: cloud technologies, APIs, networks.

Benefits

• A Diverse and Inclusive Workforce: work within a global, diverse, and inclusive company with 25,000 employees; various Inclusion Networks and Referral Bonus Scheme.
• Continuous Professional Development: 90‑Day Sales On‑Boarding Program, e‑learning platform, workshops, access to real‑time economic data and news.
• Professional Development: Quarterly Connects to ensure goals & objectives are met.
• Focus on Well‑Being: hybrid working / flexible model, physical health promotion, Mental Health Support, “Me Hour”, annual wellness allowance.
• Make An Impact: 2 Volunteer Days a Year, matched fundraising.

Career Stage

Senior Associate

Equal Opportunity Employer

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We accommodate religious practices and disability needs as applicable.