Customer Service Administration Assistant

• Process customer orders by identifying the required information and entering it into the ERP system within the specified deadlines
• Check purchase order compliance and customer creditworthiness
• Contact the relevant stakeholders when adjustments are required
• Monitor orders and inform customers of their progress and any delivery changes
• Manage and track shipments with the relevant departments
• Prepare straightforward quotations and assist with quotation follow-ups
• Provide first-level responses to customer inquiries
• Gather the information required to track and forward files
• Monitor customer invoicing and payments
• Manage order-related anomalies, including disputes and credit notes, in coordination with the Sales Department

Requirements

• Two-year post-secondary degree in Business Administration Assistance or a related field
• Ideally, initial experience in a similar role
• Fluent in English
• Strong customer service orientation and interpersonal skills
• Ability to manage priorities and schedules
• Excellent written and verbal communication skills
• Self-reliance, organization, and initiative
• Strong summarization, analytical, and forward-planning skills
• Pragmatic approach to situations

Core Competencies

Demonstrates strong customer service orientation and effective communication skills while managing customer orders and inquiries. Proficient in tracking shipments, monitoring invoicing, and handling order-related anomalies with a pragmatic approach.

Highest-signal resume keywords

• Customer Order Processing
• ERP System Management
• Customer Service Orientation
• Analytical Skills
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Order Management
• Quotation Preparation
• Invoicing Monitoring
• Creditworthiness Assessment
• Purchase Order Compliance

Soft Skills

• Interpersonal Skills
• Self-Reliance
• Organization
• Initiative
• Priority Management

Certifications & Qualifications

• Two-Year Post-Secondary Degree in Business Administration Assistance

Industry Keywords

• Customer Inquiries
• Stakeholder Communication
• Shipment Tracking
• Order-Related Anomalies
• Credit Notes

Tools & Technologies

• ERP System