Customer Sales Activation Lead H/F

Role

Customer Sales Activation Lead H/F

Contract

Permanent

Location

Montluel, France

Purpose of the role

The purpose of this role is to restore customer trust and strengthen commercial performance across designated markets by structuring and accelerating sales activities through improved communication, clearer territorial organization, and more efficient operational processes. It aims to enhance customer experience, increase responsiveness, and unlock revenue growth within the aftermarket business.

Key Responsibilities

• Business Structuring & Territory Management: Define and implement an optimized business model, including clear territory allocation and ownership to maximize market coverage and efficiency.
• Customer Communication Enhancement: Improve and streamline communication channels with customers to ensure clarity, responsiveness, and a consistent customer experience across all touchpoints.
• Quotation Process Optimization: Reduce quotation turnaround time by simplifying workflows, improving coordination between teams, and enhancing process efficiency.
• Installed Base Development: Increase penetration of the installed base by identifying growth opportunities, promoting service offerings, and strengthening customer relationships.
• Spare Parts Standardization: Standardize spare parts selection processes to ensure consistency, reliability, and cost-effectiveness in customer proposals.
• Performance Improvement (MFA & Order Intake): Drive continuous improvement in MFA scores and overall order intake while ensuring backlog stability and sustainable business growth.

Qualifications and Profile

• Proven commercial experience in an Aftermarket and/or B2B environment, ideally within a multi-country or international context.
• Customer–Centric Mindset: Strong focus on customer satisfaction, with the ability to understand needs, build trust, and deliver tailored solutions.
• Stakeholder Management: Demonstrated ability to collaborate and influence cross‑functional and multi‑country stakeholders in a complex organizational environment.
• Analytical & Performance‑Oriented: Ability to monitor KPIs, identify performance gaps, and implement actionable improvement plans.
• Excellence: Strong organizational and process improvement skills, with a focus on efficiency and standardization.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to convey complex information clearly and effectively.

Compensation

Annual salary range: €43,000.00 – €86,000.00, plus potential short‑term incentives.

Benefits

Competitive global remuneration package including health, safety, and wellness programs. Benefits vary by role and location.

Equal Opportunity

Carrier is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Application Deadline

Applications will be accepted for at least 14 days from the publication date: 16 June 2026.