Customer Relations Officer, Back Office

• Manage contract openings, invoicing and dispute resolution for a diverse client base
• Receive purchase orders and enter services into the internal software system
• Assign assignments to the planning department and ensure rigorous follow-up
• Enter rates for each service and verify invoices before they are sent
• Manage annual rate adjustments and handle specific requests
• Manage disputes and coordinate follow-up with the collections department
• Maintain close relationships with clients by phone and email
• Answer billing-related questions
• Support the implementation of new contracts
• Work with a 10-person Back Office team, reporting to the Back Office Manager

Requirements

• Bachelor’s degree to two years of post-secondary education in SME Management, Sales, or a related field
• At least two years of experience in a similar position
• Experience ideally gained in the inspection and testing sector, notarial services, real estate, document compliance, or insurance
• Strong customer relationship skills
• Empathy, active listening, responsiveness and efficiency
• Thoroughness, organization and a methodical approach
• Ability to manage urgent matters and priorities
• Ability to handle multiple assignments simultaneously

Core Competencies

Demonstrates expertise in contract management, invoicing, and dispute resolution while maintaining strong client relationships. Proficient in managing multiple assignments and prioritizing urgent matters effectively.

Highest-signal resume keywords

• Contract Management
• Invoicing
• Dispute Resolution
• Customer Relationship Skills
• Methodical Approach

Hard Skills

• Contract Management
• Invoicing
• Purchase Order Entry
• Rate Adjustment Management
• Service Verification

Soft Skills

• Empathy
• Active Listening
• Responsiveness
• Efficiency
• Organization

Industry Keywords

• Inspection and Testing Sector
• Notarial Services
• Real Estate
• Document Compliance
• Insurance

Tools & Technologies

• Internal Software System