Customer Operations Manager

• Implement CDS solutions in our clients' environments.
• Support new clients during the implementation of our solutions (multi-dimensional projects: travel agencies, SBT, payment methods).
• Provide comprehensive training on the use of our platforms.
• Ensure post-implementation follow-up to secure successful adoption.
• Monitor and analyze client performance.
• Identify opportunities for improvement and growth.
• Recommend optimizations to improve the use of our solutions.
• Analyze issues encountered by clients and collaborate with relevant teams to resolve them.
• Ensure ongoing client satisfaction.
• Collaborate with the sales team to renew existing contracts.
• Improve internal processes and document them.
• Coordinate responses and solutions with cross-functional teams (finance, technical, procurement, and sales).

Requirements

• Excellent written and verbal communication skills.
• Versatile and adaptable.
• Ability to understand clients' business needs and propose relevant solutions.
• Results-oriented, with a proven ability to meet and exceed targets.
• Team player with the ability to work effectively across cross-functional teams.
• Proficiency in English.

Core Competencies

Demonstrates expertise in implementing client-driven solutions and providing comprehensive training to ensure successful adoption. Strong ability to analyze client performance and recommend optimizations for continuous improvement.

Highest-signal resume keywords

• Client Implementation
• Performance Analysis
• Cross-Functional Collaboration
• Training Delivery
• Client Satisfaction

ATS Optimization Keywords

Soft Skills

• Excellent Communication Skills
• Versatile and Adaptable
• Results-Oriented
• Team Player

Industry Keywords

• CDS Solutions
• Multi-Dimensional Projects
• Client Performance Monitoring
• Contract Renewal
• Process Improvement