Customer Growth Expert / Inside Sales Expert
*Core mission**
The primary mission of this role is to drive growth in self-serve & SMBs' committed revenue by focusing on:
Expanding adoption of **Pro Plans**, including converting monthly users to **yearly subscriptions*
- Driving the conversion of **Free users to Paid plans*
- Promoting our **Enterprise plan** to generate leads and opportunities for our Account Executives (features, services, etc.)
- In this role, you will:** *Design, implement & handle a targeted outbound strategy to optimize lead conversion and drive long-term customer commitment.**
Manage outbound campaigns through calls, Linked
In messages, and emails using our cadence tools. Understand prospects' pain points and needs, address product questions, and categorize prospects based on their potential fit for Livestorm.- Manage and qualify inbound leads received through Intercom to identify sales opportunities:**
Handle incoming intercom conversations from potential & existing customers. Understand their pain points & needs, address product questions, and categorize prospects based on their potential fit for Livestorm.
Provide detailed and accurate product feedback for improvement.- Conversion cycle management**
Engage with existing customers to strengthen relationships and encourage commitment to annual pro plans
Engage with free users to strengthen relationships and encourage them to move to a paid plan- Host and present Livestorm's platform during monthly live demo webinars to prospective users**
Deliver engaging, informative live demonstrations of the Livestorm platform to potential customers via a weekly webinar.
Showcase key features, answer live questions, and highlight the platform’s value in solving customer challenges, ensuring a professional and i