Customer Experience Consultant

Are you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you bring high energy, a dynamic mindset, and a drive to excel in everything you do? Do you thrive in fast‑paced, action‑oriented environments? If so, this role is made for you!

Key Responsibilities

• Manage and monitor the end‑to‑end shipment process
• Coordinate with various stakeholders involved in shipment handling
• Orchestrate the overall flow of shipments to ensure seamless execution
• Provide value‑adding business solutions through strong process understanding
• Resolve customer and stakeholder queries promptly and professionally
• Maintain a customer‑centric approach, preventing errors and ensuring continuous improvement
• Prepare and submit documentation accurately and on timeSupport cross‑sell and up‑sell initiatives and contribute to customer retention
• Adhere to SOPs and IOPs during daily operations
• Identify process deviations and proactively communicate them
• Respond to inquiries promptly and elevate issues when required
• Maintain effective communication, including participation in client calls
• Record and report performance insights to support service improvements
• Collaborate with KCMs and the Commercial team to strengthen customer relationships
• Comply with customer‑specific SOPs and monitor related KPIs
• Execute reports and tasks assigned by the Team Leader/Manager

What We’re Looking For

• Experience in logistics or related fields
• Native French and fluent English; Spanish a plus
• Excellent communication and stakeholder management skills
• Strong customer‑centric mindset and passion for service excellence
• Results‑driven attitude with strong organizational skills
• Ability to work effectively under pressure
• Team‑oriented mindset and collaborative spirit
• Solid understanding of operational processes
• Sense of urgency and persistence in driving issues to closure
• Positive, proactive, and solution‑oriented attitude
• Applicants must have the legal right to work in Europe at the time of application; sponsorship not available

Equal Opportunities Statement

Maersk is a diverse and inclusive workplace and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, disability, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We consider qualified applicants with criminal histories in a manner consistent with all legal requirements and are happy to support any adjustments during the application and hiring process.