Customer Coordinator – Account Management (Paris, hybrid)

The operational backbone of our Account Management team.

Do you think in processes, love creating clarity, take ownership, and want to make a real impact in a fast-growing Saa

S business? Then keep reading.

Lightspeed is a global Saa

S platform for hospitality and retail brands with big ambitions. We help our customers work smarter, scale faster, and delight their guests.

As a Customer Coordinator , you are the central link between our Account Management team, our customers, and the wider business. You are the operational ace behind key customer processes - so the team can focus fully on long-term retention, expansion, and impact.

But you’re not just an “admin.” You think in workflows, create structures and processes, spot bottlenecks early, and find solutions where others see chaos. Sounds like you? Then join us.

Your Mission

Be the team’s operational backbone: Manage and optimize processes, keep tasks moving, and ensure efficient workflows

Coordinate what matters: From contract changes to product updates and SLA management - you make sure everything runs smoothly, is properly documented, and no detail gets lost

Create clarity across teams: As the central link between Account Management, Sales, Support, and Finance, you bring transparency and speed to every communication

Solve before things escalate: Spot operational bottlenecks early, think in solutions, and act proactively

Bring structure to growth: Scaling Saa

S businesses need processes—help us design and implement them for the Paris Account Management team\n\n

What You Bring

Experience in a coordinating, operational, or process-oriented role

Understanding of B2B Saa

S workflows (e.g. renewals, product adoption, account processes)