CRM & Delivery Service Manager of West EU

About the GAC

GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.

Guangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, .SH，02238.HK), headquartered in Guangzhou City, is a large joint-stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate Global 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology-based enterprise. Adhering to the enterprise concept of 'Humanity', Credibility, Creativity', GAC is committed to building a world-class company which wins customers’ trust, ensures staff's well-being, and meets social expectations.

We are currently looking for NCRM & Delivery Service Manager of West EU , the details Job responsibilities as below:

Who You Are:

Together with the GAC West Region team you will be building the GAC business from the ground up. The CRM & Delivery Service Manager of West EU is responsible for implementing the sales and strategy in The West EU region. We are an innovative automotive company committed to intelligent mobility and sustainable development. Through digital operations and service excellence, we aim to deliver a premium, full-lifecycle customer experience.

Key Responsibilities:

1 CRM System Development & Optimization

• Lead the planning, implementation, and continuous optimization of the CRM system

• Build customer segmentation models and tagging frameworks (prospects / high-intent leads / purchasers / vehicle owners)

• Optimize lead management, customer follow-up, and conversion processes

• Improve sales conversion rates and customer lifetime value

2 Customer Data Management & Analysis

• Integrate online and offline customer data to develop comprehensive customer profiles

• Monitor key KPIs (lead conversion rate, retention rate, NPS, repurchase rate, etc.)

• Provide data-driven insights and optimization recommendations

• Support precision marketing and marketing automation initiatives

3 Vehicle Delivery Process Management

• Design and optimize end-to-end vehicle delivery processes

• Ensure standardized and high-quality delivery execution

• Monitor delivery cycle time and customer satisfaction

• Manage delivery exceptions and ensure issue resolution

4 Customer Experience Enhancement

• Collect and analyze customer feedback to drive cross-functional improvements

• Enhance delivery experience and ceremonial touchpoints

• Improve overall customer satisfaction and brand reputation

5 Cross-Functional Collaboration

• Work closely with Sales, After-sales, IT, Product, and Marketing teams

• Drive CRM system upgrades and functional enhancements

• Support regional teams in executing standardized processes

What You Bring:

• Bachelor’s degree or above

• 3–5 years of experience in CRM operations or customer management

• Automotive or new energy vehicle industry experience preferred

• Familiar with CRM platforms (e.g., Salesforce, SAP, or local CRM systems)

• Strong analytical skills (advanced Excel required; SQL/BI tools preferred)

• Strong project management and communication skills

✨ What We Offer:

• An ambitious employer; we only want the best for you.

• A fast career track like only a few other companies can match.

• A competitive salary and excellent bonus structure (above market); at GAC we strongly believe and live by ownership and meritocracy.

• Additional competitive benefits according to local markets.

GAC Europe is based in Amsterdam, and we offer a highly competitive compensation and benefits package, along with an attractive welfare policy. Let me know if you'd like to learn more.

If you have any questions, you may always reach out via

Company website

INTERNATIONAL | Where Craft Meets Technology

We are committed to creating a work environment of trust and respect for our employee, which we believe will motivate them to achieve their dreams together. Our employees and partners have always been relentless in their pursuit of excellence in the face of challenges. We are very proud of what we have achieved, and we are proud of our leadership. We hope you will give full play to your talents and help make GAC a world-class company.