Contract Renewal Specialist - French Speaking

Company Description\n\n

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.\n\n

Job Description\n\n

Join our Global Sales Operations team at Nexthink, the leader in Digital Employee Experience. This unique opportunity involves managing the renewal process of contracts and subscriptions between Nexthink and its Partners and Customers. Your primary focus will be on retaining and increasing subscription revenue on existing customer accounts.

The role is based from our Paris or Madrid Office for a 3 days minimum per week work from the office.

Key Responsibilities:\n\n

Contract Renewals: Collaborate with clients to understand their needs, negotiate contract renewal terms and maximize renewal rates. Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing. Establish a framework and process to track, manage, and maximize renewal contracts.

Client Communication: Maintain regular communication with clients throughout the renewal process, including contacting and follow-up with customers and partners to ensure a seamless experience. Address any concerns or questions they may have and provide information on the benefits of renewal.

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