Consultant Support
Consultant Support page is loaded## Consultant Supportremote type: Hybrid (8 days/month)locations: FRA - Rue des Messageriestime type: Full timeposted on: Posted Todayjob requisition id: R **About Wolters Kluwer**As a global provider of expert information, software and services, Wolters Kluwer makes professionals work better and solve complex problems with confidence in an ever-changing world. Every day, our customers face decisive moments that impact the lives of millions of people and shape tomorrow’s society.
The Legal Software business unit, part of Legal & Regulatory division, commits to ‘deliver deep impact when it matters most’ by supplying lawyers and legal professionals across Europe with innovative workflow solutions. Today, more than 150,000 legal professionals use our software daily to improve their efficiency and performance, reduce risk, and make critical decisions.
We work side-by-side with our customers to continuously improve our software solutions, as a trusted partner. Through this focus on innovation and customer success, we have become a leading legal tech provider in Europe in just a few years.
With a highly diverse team of more than 350 employees across Europe, we strive to create an inclusive culture where our talented employees are our greatest strength. We like inspiring each other, encouraging each other, and working closely together across borders, and have a true entrepreneurial spirit.
We believe that with the right people, processes, and technology you can create a path to excellence and turn the ordinary into the extraordinary.
About the Role: As a Specialist in Customer Service Technical, you will play a foundational role in delivering essential technical support to our clients. You'll assist with the installation, troubleshooting, and maintenance of our products and services, ensuring our customers have a seamless experience. Your support will be vital in resolving basic technical issues and creating a positive post-sale experience. Responsibilities:- Assist with installation procedures and initial setup of products/services. Provide basic troubleshooting for common technical issues. Document customer inquiries and technical issues accurately. Follow detailed scripts and guidelines to resolve customer problems. Escalate complex issues to higher-level specialists when necessary. Participate in routine training sessions to improve technical skills. Track and log resolutions in the customer service management system. Support customers in basic usage of products and services. Maintain updated knowledge of product features and updates. Provide feedback on common customer issues to contribute to knowledge base improvements. Skills: Basic Troubleshooting: Ability to diagnose and resolve common technical problems. Customer Relations: Excellent communication skills to interact effectively with customers. Documentation: Accurately log issues and resolutions. Product Knowledge: Basic understanding of company products and services. Technical Aptitude: Capability to understand and follow technical scripts. Time Management: Efficiently handle multiple customer inquiries. Escalation Management: Identify when to escalate issues to higher-level support. Training Attendance: Willingness to attend and participate in training sessions.
Langues: Fluent in French and English
Location: Bois-Colombes (hybrid)## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.*Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.
For more information about our solutions and organization, visit , or follow us on , and .
At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s **Top Places to Work for Employee Wellbeing: Large Organization in 2024**. More recently, Wolters Kluwer was recognized by Forbes as one of **America’s Best Large Employers 2026** and **America’s Best Employers for Engineers 2026**. In 2025, Wolters Kluwer was also recognized by Forbes as one of **America’s Best Employers for Women.**
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