Client Service Specialist - Paris

Job Description\n\n

We are actively looking for driven individuals who are collaborative, engaging and motivated to provide a first-class experience to clients. If you are a detail-oriented natural communicator with a passion for high quality service, the Client Service team may be the one for you.\n\n

As a Client Service Specialist (CSS) in the International Private Bank Client Service team, you will be regionally aligned to bankers and their client base. You will be part of a collaborative and integrated team within the Private Bank providing our clients with market-leading day-to-day service. Some examples of your daily responsibilities would be: executing cash movements, monitoring overdrafts and cash balances, executing foreign exchange, fixing loans and deposits, management of corporate actions, performing account maintenance (account opening and closing, change of address, stop payments and fees billing).

Job responsibilities\n\n

Manage daily execution of client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures. A CSS transaction approval levels/limits will vary based on seniority

Monitor client cash balances, where necessary liaising with clients to cover positions.

Providing information, soliciting responses and recording elections for Corporate Actions on client accounts.

Research, follow-up and resolve client inquiries and problems through effective interaction with clients, bankers, investors, product specialists, operations areas, and other staff in a timely and professional manner

Research potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution

Identify cross-sell opportunities, and escalate to bankers and product partners in order to close or provide advice to the client

Verify and maintain data quality as it relates to internal and external client hierarch