Client Service Manager

Our client is is a leading provider of trading solutions for international financial institutions. With offices in Europe, US and APAC, our client offers exciting professional opportunities and international careers.

As a Client Service Manager , your main tasks will be to:

• Be the first point of contact for our managed clients and an entry point for: support, implementation, change requests, account tracking, etc....
• Ensure rigorous management of allocated accounts: create, manage and follow up tickets, assign requests to the right person (technical experts, product team, business analyst, sales, etc.) and qualify them properly.
• Ensure customer satisfaction and identify areas for continuous improvement of our services.
• Operational management: organize quarterly account reviews, on-site visits, etc.
• Promote new features, new products, latest updates to our customers.
• Enforcement of the Service Level Agreement

Position either based in Paris or London

• Degree in Computer Science or Information Systems
• Extensive experience in trading: a minimum of 3 year experience is requested within a dealing room.
• Excellent personal organization
• Ability to communicate at any level (traders, top management, project management, providers, etc.)
• Excellent stamina and emotional stability, ability to work under pressure
• Excellent communication and presentation skills
• Functional Skills front office (trading tools, market connectivity, etc.) appreciated