Client Operations Officer, Bank Loan - Market Solutions M/F

What is the opportunity?

CACEIS Malaysia is a processing center of operational excellence supporting the European countries across various geographical time zones. Malaysia is one of the operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centers of excellence’ and to implement/leverage standard processes globally.

As a COO of Bank Loan team, you will be responsible in supporting the Syndicate Loans activities, including trade booking, cash payments and post settlement reconciliation and investigations. The position requires good experience and background in operations relating to syndicated loans. This person is proactive, team focus, dynamic and he/she adds value by working on a number of simultaneous tasks with minimal supervision while paying special attention to details. Our mission is to perform day-to-day operations in offering transparency and high level of control to our clients regarding to Bank Loan process.

What will you do?

• Ensure quality and timeliness signoff for Bank Loan process – trade booking, payments, investigations and reconciliation.
• Ensure all queries are managed effectively and escalation are sent to the Manager on timely manner.
• Signoff on EOD control and check requirement.
• Liaise with other department units to ensure a high-quality service.
• Contribute to processes efficiencies and business improvements projects where required.
• Contribute to procedure updates (in accordance with internal and client policies) and ensure strict adherence at all times.