Client Director Europe

Client Strategy & Business Development

• Define and lead the regional Client Strategy, adapting the Maison's global vision to local market dynamics and business opportunities.
• Drive client acquisition, retention, reactivation and loyalty initiatives to support commercial objectives and sustainable business growth.
• Partner with Country Managers and Store Directors to translate strategic priorities into actionable client development plans.
• Monitor business performance and identify opportunities through client analytics, market trends and commercial insights.
• Ensure alignment between Retail, CRM, Marketing and Merchandising to deliver an integrated client journey across all touchpoints.

Client Engagement & Experience

• Lead the execution of clienteling programs across Europe, ensuring consistency, excellence and alignment with Maison priorities.
• Develop and oversee personalized client engagement initiatives including one-to-one outreach, events, gifting and exclusive experiences.
• Optimize client segmentation strategies and activation plans to maximize conversion, retention and lifetime value.
• Promote best practices and foster a culture of client excellence across the boutique network.
• Measure campaign effectiveness and continuously optimize initiatives based on ROI and client performance.
• Management of a yearly budget.

Reporting & Analytics & CRM

• Own regional client KPIs, dashboards and performance reporting, providing actionable recommendations to senior leadership.
• Analyze client behaviors, purchasing patterns and business trends to identify growth opportunities.
• Collaborate with CRM, Data and IT teams to improve clienteling tools, reporting capabilities and digital adoption.
• Ensure high-quality CRM data and support continuous improvement of client data governance.
• Monitor adoption of clienteling tools and coach retail teams to maximize usage and effectiveness.
• Defining monthly and quarterly Clienteling incentives for the boutiques (in addition to targets/objectives)
• The implementation, monitoring, and organization of all in-store animations, as well as VIC activations (e.g., VIC dinners, VIC Day, etc.)

Leadership & Collaboration

• Lead, develop and coach the regional Client team while fostering collaboration across markets.
• Act as the regional expert and ambassador for client development, sharing best practices and driving continuous improvement.
• Build strong partnerships with global and regional stakeholders to ensure alignment on strategic initiatives and priorities.

Management

• Manage a regional Client Development team (1 Client Manager and 1 Intern).
• Coach and influence Store Directors and boutique leadership teams across Europe without direct reporting lines.
• Foster a high-performance, client-centric culture through coaching, governance and continuous knowledge sharing.
• Travel across markets