Director Retail Operations & Tools International H/F

Director Retail Operations & Tools International

Join Longchamp

Joining Longchamp means becoming part of a world-renowned family‑owned company with more than 70 years of heritage, craftsmanship, and innovation. Our headquarters, located in the heart of Paris near the Eiffel Tower, offers a stimulating environment where tradition and modernity come together.

By joining our teams, you will contribute to preserving our legacy of excellence while helping drive ambitious and innovative projects across our global retail network.

Main Mission

Define and lead the global Retail Operations & Tools strategy to ensure:

• Consistent operational excellence across the entire retail network
• A seamless and premium customer experience
• Optimized business performance through efficient processes and tools

Business Impact & Key Challenges

• Directly contributes to the Maison’s Retail Excellence and Compliance priorities
• Enhances store operational efficiency and execution quality
• Ensures consistency and control across an international retail network
• Strengthens collaboration between Headquarters and regional teams
• Accelerates the transformation and modernization of retail practices
• Define the vision and roadmap for global retail operations
• Develop and maintain operational standards and guidelines across the network
• Ensure consistency of practices across subsidiaries and regions

Retail Tools & Systems

• Oversee POS, OMS, payment solutions, inventory management and clienteling tools
• Define development priorities in collaboration with IT and business teams
• Ensure data quality, traceability and compliance

Operational Excellence

• Monitor network performance through relevant KPIs
• Lead continuous improvement initiatives across stores

Coordination & Governance

• Act as the key interface between Headquarters and subsidiaries on all retail operational matters
• Align Retail, Merchandising, Finance, IT, Digital and Omnichannel stakeholders
• Establish governance frameworks, steering committees and decision‑making processes
• Lead retail digitalization initiatives, mobility solutions and next‑generation POS tools
• Structure change management and training programs
• Identify and implement innovative solutions that enhance the in‑store experience

Leadership & Team Management

• Manage the central team covering operations, tools, projects and support
• Lead an international network of retail operations stakeholders
• Foster a culture of excellence, accountability and continuous improvement

Profile

Education & Experience

• Master’s degree or equivalent (Business School, Engineering School or similar)
• 10 to 15 years of experience in Retail Operations, Retail Excellence or Consulting with strong retail exposure
• Proven experience managing complex cross‑functional programs, ideally in an international environment
• Experience in omnichannel retail environments, preferably within the fashion and luxury industries

Key Skills

• Strong expertise in retail processes and operational excellence
• Solid understanding of retail systems (POS, OMS, Clienteling and Inventory Management solutions), ideally including Cegid
• Ability to lead international teams and organize operational support activities
• Strong influencing and stakeholder management skills without direct reporting lines
• Excellent analytical and problem‑solving capabilities
• Strong organizational skills with the ability to prioritize effectively
• Proven track record in managing complex international projects
• Results‑oriented mindset with a strong data‑driven approach
• Advanced leadership and cross‑functional collaboration skills
• Advanced Excel proficiency and good knowledge of Power BI

Soft Skills

• Excellent written and verbal communication skills
• Strong field orientation and understanding of store operations
• Collaborative and cross‑functional mindset
• Ability to drive change and engage teams
• Strategic vision combined with strong execution capabilities
• High level of rigor, organization and attention to detail
• Focus on operational efficiency and incident reduction
• Strong ability to communicate with diverse stakeholders
• Solution‑oriented mindset and team spirit