Chief Services Officer F/H

Overview

Global Industrial Group | Executive Committee | Direct Report to Group Managing Director

Are you a visionary service leader ready to architect the future of global industrial services? This is a once-in-a-career opportunity to define — not just execute — a 5-year service transformation strategy at the Executive Committee level of an international industrial group.

As Chief Services Officer, you will be the visionary and architect of the Group's Global Services and Support Line. You won't just run a service department — you will redefine what service means in an Industry 4.0/5.0 world, leading the evolution from product-centric services to high-value operational solutions that power customer performance across global markets.

Responsibilities

• Set the Strategic Vision
  • Define and deploy the Group's Service Growth & Evolution Strategy, fully aligned with Board and MD direction
  • Lead the transition from material-based services to high-value operational solutions
  • Identify, create, and launch new service offerings aligned with Industry 4.0 & 5.0 transformation
  • Drive the evolution of the MySerac® platform into a full-service marketplace
  • Define data capture, generation, and analysis needs to scale new service offerings
  • Actively contribute to AI integration projects with a service-centric lens
  • Enhance customer digital journeys and touchpoint efficiency
• Lead Across the Executive Committee
  • Partner directly with CTO, CSI, CHR, CFO, COO, Sales & Marketing, and Subsidiary MDs
  • Drive service-specific roles, competency development, and cross-functional alignment
  • Hold functional authority over Regional / Subsidiary Customer Service Directors
  • Support tenders, financial planning, and 2027+ service budgets and targets
  • Establish global service governance, standards, and performance frameworks
  • Set and track global service targets and financial KPIs
  • Transform operational exceptions into structured improvement plans
• Champion the Customer
  • Embed customer value concepts into daily operational actions
  • Build and lead customer education and training programs
  • Maintain proximity with global customers, partners, and internal stakeholders
  • 10+ years in a CXO / SVP-level role in international industrial companies
  • Proven experience operating at Board level and in executive decision-making environments
  • Track record of leading direct and indirect international teams across multiple geographies
  • Demonstrated success in strategic transformation and long-term service planning
  • Fluent in English; French fluency is a strong advantage
  • Visionary thinker who can articulate a compelling long-term service strategy
  • Inspiring leader who builds cross-functional alignment at executive level
  • Data-driven analytical mindset with strong financial acumen
  • Customer-first orientation with a talent for translating needs into scalable solutions
  • High adaptability and genuine multicultural awareness — you thrive in complexity
  • Shape the future of an entire service line — not just manage it
  • Report directly to the Group Managing Director with full Executive Committee access
  • Lead global transformation at the intersection of Industry 4.0, AI, and customer excellence
  • Engage with a worldwide network of customers, subsidiaries, and teams
  • Drive measurable financial impact through margin growth and service evolution