Chargé(e) de comptes

Chargé(e) de comptes at Doctolib.

About the role

Become a vital part of our mission to revolutionize the hearing and optical care industries. In this position, you will oversee the complete commercial process, from initial outreach to ensuring long-term client satisfaction, all while based in our Levallois-Perret office.

Key facts

Location: Levallois-Perret, France

Engagement: Full-time, CDI, Cadre status

Start date: July 2026

What you'll do

• Identify and engage potential clients in the optical and hearing sectors, promoting our innovative digital solutions.
• Facilitate the installation of our software and deliver comprehensive training to healthcare professionals to ensure effective usage.
• Regularly evaluate and enhance sales processes to optimize performance and efficiency.
• Cultivate strong relationships with clients to ensure their satisfaction and address any concerns that may lead to account cancellations.
• Collaborate with cross-functional teams to align client needs with our service offerings.
• Provide ongoing support and guidance to clients, helping them maximize the benefits of our products.
• Analyze market trends and competitor activities to inform strategic decisions.
• Prepare and present reports on sales performance and client feedback to management.

Requirements

• Proven experience in a sales position, preferably within a healthcare or technology-focused environment.
• Exceptional organizational abilities to manage multiple accounts and tasks simultaneously.
• Strong verbal and written communication skills, enabling effective interactions with clients and team members.
• A proactive and resilient attitude, with a focus on overcoming challenges.
• Demonstrated empathy and active listening skills to understand and address client needs effectively.
• A results-driven mindset with a passion for achieving and exceeding targets.

Nice to have

• Previous experience in the healthcare sector, particularly in optical or hearing care.
• Familiarity with CRM software and sales management tools.
• Fluency in additional languages, which could enhance client interactions.
• Experience in training or coaching others, particularly in a technical context.

Skills & tools

• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, for reporting and presentations.
• Familiarity with digital sales tools and platforms that facilitate client engagement and account management.
• Strong analytical skills to interpret sales data and client feedback effectively.
• Ability to adapt to new technologies and tools that enhance sales processes and client interactions.

Practical notes

• The compensation package includes a competitive base salary complemented by an uncapped monthly variable component based on performance.
• The work schedule is structured to allow for flexibility, with three days on-site and two days of remote work each week.
• Employee benefits are comprehensive, featuring fully covered health insurance for employees and their children, 25 days of paid leave in addition to up to 14 RTT days, and meal vouchers valued at 8.50 euros (with 4.50 euros subsidized by the company).
• Public transport costs are reimbursed at 50%, and there are additional subsidies available for sports and leisure activities.
• Unique perks include access to Moka.care for mental health support and coaching, a Parent Care program that offers an extra month of leave, and a flexible remote work policy that allows for 10 days of work from abroad each year.
• The onboarding process is thorough, spanning three months and including participation in the Doctolib Academy, along with training in languages, soft skills, and technical tools to ensure a smooth transition into the role.
• The recruitment process is designed to be comprehensive, consisting of an initial interview with a recruiter, a meeting with the manager that includes a role-play scenario, a team immersion session, an interview with a senior manager that simulates appointment scenarios, and reference checks to ensure a good fit for the team and company culture.