CDI - Retail Business Process Owner (F/M/X)

Overview

CDI - Retail Business Process Owner (F/M/X)

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since 1969, Sephora has impacted the prestige beauty retail industry and, as part of the LVMH Group since 1997, continues to champion a world of inspiration and inclusion where everyone can celebrate their beauty. Sephora employs around 56,000 people in 35 countries, connecting customers and beauty brands within a vibrant beauty community.

Within the Information Systems Organization, the Store Technology Department identifies innovative solutions and develops the applicative landscape that enables store teams to perform their daily operations effectively and delight external customers. The Regional Store Technology Team supports Sephora Markets in Europe, the Middle-East, and Mexico (over 20 countries) and covers all technologies used in stores. The Retail BPO acts as a key contact person and collaborates with Retail Operation Departments in each country and with Regional and Global Tech teams representing the voice of the Retail Business in EME.

Responsibilities

• Lead and drive the regional requirements of the Retail Business, including collecting, analyzing, and consolidating regional needs for back-office applications (e.g., BOSS/SAP, PDA, labeling, and upcoming applications related to back-office operations).
• Ensure regional needs are reflected in the design and configuration of back-office applications (SAP S/4, back-office digital-in-store tools).
• Contribute to the definition of target business processes by integrating regional specificities and operational constraints.
• Identify opportunities to simplify, optimize, or digitalize retail processes.

• Contribute to design and testing phases of tech projects involving local retail business and tech teams, including:
• Review and validate detailed functional specifications.
• Actively participate in User Acceptance Testing (UAT) to ensure ERP and digital tools comply with business and legal requirements.
• Identify, document, and report gaps, defects, or process bottlenecks encountered during testing.

• Change Management:
• Communicate project progress to regional teams.
• Organize and lead training and support sessions for users.
• Serve as the primary point of contact for regional user questions and support requests.
• Contribute to the creation of training materials and documentation tailored to local market specificities.
• Share best practices with regional teams to ensure consistent use of tools and processes.

• Deployment and hypercare:
• Support preparation and execution of SAP S/4 and digital in-store back-office applications deployment in the region.
• Monitor applications during go-live and resolve or escalate issues.
• Collect and transmit user feedback to the project team and propose improvements to enhance efficiency and user experience.

Qualifications

• Retail Operations enthusiast with interest in IT tools and curiosity to challenge status quo in terms of legacy processes.
• Flexible mindset, comfortable working in a fast-changing, international environment with multiple stakeholders.
• Strong communication skills to collaborate effectively with international and cross-functional teams.
• Agile culture.
• Experience within store environment, including operations, workflows, and processes.
• Acknowledgment of the retail landscape and business priorities.
• Fluent in English (spoken and written).

About Sephora

Sephora is an equal opportunity employer and values diversity in our company.