CDD - Learning Manager (H/F)

Job Title

Learning Manager (Short-Term Mission)

Department

International Learning and Transformation – Business skills development

Location

Paris - Retiro

Mission

As a key member of the HQ Business skills development team, the Learning Manager will contribute their expertise to the development of learning programs for the Cartier commercial teams, fostering a culture of continuous growth and excellence across our retail network.

This short-term mission will focus on designing role-specific retail learning curriculums in collaboration with the International Commercial Department and building High-End learning program structure.

Key Responsibilities

Design learning curriculums for key retail roles

• Design and develop tailored learning curriculums for commercial roles within Cartier retail, as described in the Retail Metiers framework, in partnership with the International Commercial Department, starting with Boutique Leaders and Client Advisors.
• Collaborate with relevant SMEs to identify learning needs for each role and level, within Commercial, Client Marketing, High Jewelry, and Commercial Talent management... Ensure proper connection with Onboarding and management programs.
• Map existing initiatives developed by regional L&T teams and leverage the global L&T community to co-design the learning journeys.

Propose a Retail Curriculum Activation Framework

• Collaborate with International Commercial team to develop a framework for regions and markets to effectively activate and implement the designed learning curriculums.
• The framework should encompass the following dimensions:
• Skills Assessment: Tools and methodologies for evaluating current skill levels, for new joiners and current staff members
• Planned Learning time: Time dedicated to learning and in-person training in retail teams schedules, from their onboarding on.
• Roles and responsibilities of the different stakeholders: Head of L&T, Retail Trainer and coach, Manager…
• Progress Measurement: Metrics and systems to measure learning effectiveness and impact on performance.
• Ensure the framework is scalable, adaptable to diverse market needs, and promotes consistent learning standards globally.

High-End Learning

• Be the counterpart of the High Jewelry business unit for all learning contents.
• Conduct a mapping of existing L&T programs on high jewelry for all retail teams, identifying junction points with Talent programs.
• Design and propose a framework of dedicated learning paths to support the acceleration of HE business in regions, from “one to few” to “one to many” (scaling of high end selling capabilities).

Required Skills & Experience (Inferred)

• 5 to 10 years of experience in retail training/learning
• Luxury retail or high-end commercial background
• Proven experience in instructional design, curriculum development, and learning program management
• Open-mindedness, adaptability and collaboration skills
• Excellent communication, presentation, and stakeholder management skills.
• Proficiency in English; French considered a plus