Care Ops Lead: AI-Driven Efficiency & Global Tooling

Alan is seeking a Care Ops professional to support our global Care Community across France, Belgium, Spain, and Canada. Your mission includes driving efficiency, improving contact experiences, and shaping our tooling with automation and AI-driven solutions.

You will own the tooling stack (Intercom, Dust, Klaus, Aircall, Automation Platform) and collaborate with product teams to scale operations while maintaining security and legal compliance. English and French fluency are required.