Business Process Manager - O2C / Pricing

Overview

LEAP is Pernod Ricard’s strategic transformation program focused on designing and deploying a future‑ready ERP landscape. The Business Process Manager – Order to Cash will lead the design, integration, and continuous improvement of key O2C capabilities across the ERP platform, with a strong focus on pricing, customer master data, and end‑to‑end order‑to‑cash activities.

Responsibilities

• Design detailed O2C ERP processes to ensure a seamless flow throughout the entire order‑to‑cash cycle, from customer master data creation and pricing determination to order capture, fulfillment, billing, and issue resolution.
• Lead ERP customization for O2C, working closely with the implementation team to support critical business requirements while maintaining process standardization and harmonization.
• Coordinate cross‑functional collaboration with sales, logistics, finance, tech, and master data teams to align pricing, customer data, and O2C processes with overall business operations.
• Facilitate fit‑gap analysis workshops on site, assess identified gaps, and decide whether enhancements to the global template are needed or local adaptations are sufficient.
• Ensure data readiness for rollout and scale: own end‑to‑end O2C data migration for Iberia (master data, transactional data, reconciliation rules, cutover playbooks), lead mock cycles and defect closure, and apply reusable migration standards and governance.
• Stabilize and industrialize O2C process documentation: finalize and refine global process design, business rules, and SAP configuration documentation, and document any TAG/Iberia deviations to provide a clean, scalable baseline for future markets.
• Drive change management and business adoption: lead change impact assessments, translate process and system changes into clear business impacts for each stakeholder group, identify adoption risks and readiness gaps, and define targeted mitigation actions.
• Coordinate role‑based change plans, including stakeholder engagement, communication, training reinforcement, local champion activation, and business readiness checkpoints.
• Design and deliver training and capability‑building initiatives: lead the development and deployment of O2C training workshops covering business processes, SAP transactions, controls, and end‑to‑end scenarios; ensure training materials and user guidance are scalable and reusable across markets.
• Support business readiness by strengthening user understanding, reinforcing process ownership, and enabling consistent adoption of the global template during rollouts and post‑go‑live stabilization.

Qualifications

• Master’s degree in engineering or business school.
• 5–10 years of experience in Order‑to‑Cash process design and operations within a consumer‑packaged goods environment, with strong exposure to pricing and customer master data.
• Experience in SAP S/4HANA, particularly across pricing, customer master data, customer BP, and end‑to‑end O2C processes.
• Strong knowledge of the consumer goods sector across commercial, customer service, and sales operations functions.
• Project management experience and the ability to be hands‑on while maintaining a strategic vision.
• Experience with roll‑outs and proven ability to adapt in fast‑paced, project‑driven contexts.
• Willingness to travel regularly across EMEA and occasionally globally to support rollout activities.
• Fluency in English; French or Spanish is a plus but not mandatory.

Location

Paris, France

Benefits

The role offers a collaborative workplace, the possibility to work from home two days a week, comprehensive mutual insurance, attractive compensation including profit sharing, opportunities for daily training, and regular employee events.

Equal Opportunity

Pernod Ricard values diversity and solidarity within its organization and is committed to equal employment opportunities for all candidates.