Business Application Analyst - CRM

Overview

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Purpose

In this role, you will manage the solution's evolution and will liaise with both business and technical teams.

Key Missions

• Upstream, you will be involved in the scoping and requirements gathering phases and will develop innovative and relevant technological solutions.
• During the project phase, you will be responsible for technical specifications, solution design, and Salesforce configuration.
• You will support deployment, application upgrades, and lead the management process for users.

Throughout all project phases, you will interact with various stakeholders: the client's business team, the project team, and technical support. You will support the client and proactively contribute ideas to ensure the success of your assigned projects.

You will also be responsible for our order‑taking solution, which currently runs on Salesforce and is connected to our ERP systems.

Skills and Profile

• Bachelor's/Master's degree (or equivalent), engineering school
• At least 5 years of professional experience in a Salesforce Developer or Functional Engineer role. A strong understanding of Salesforce's functional and technical capabilities is essential for this position
• Ability to work effectively in a dynamic environment on diverse topics: we manage projects with defined objectives and deadlines.
• We are looking for someone with strong Salesforce expertise who can also perform development and configuration tasks.

Knowledge

• Salesforce configuration.
• Project management skills.
• Ability to understand and challenge user needs (primarily sales and customer service roles).
• Knowledge of Jira is a plus.
• You have a good level of English.

Soft Skills

• Excellent written and verbal communication skills.
• Team spirit and ability to work effectively in a team.
• Rigor, autonomy, and reliability.
• Proactive and solution oriented.
• Customer service oriented.
• Ability to meet deadlines and objectives.
• Excellent time management and prioritization skills.

We Offer

At IST, we believe in an inclusive environment where every talent can thrive. We welcome applicants from all backgrounds, identities, and abilities. If you require any accommodation during the process, let us know. Join us to shape a career as unique as you are, where every day brings a new challenge and a new opportunity to learn.