Bilingual Technical Support Specialist | SaaS (Paris)

Bilingual Technical Support Specialist working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Responsibilities

• Must have strong experience with the most recent versions of Microsoft Windows, MacOS, and Linux.
• Familiar with supporting iOS, iPadOS, and Android mobile devices.
• Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues.
• Escalation point for Level 1 Technical Engineers.
• Projects assigned by Leads to help other teams excel.
• Responsible for Ringover’s IT services.
• Be available off hours for scheduled maintenance, critical update releases.

Required Skills and Attributes

• Experience with Zendesk or support ticketing system, CRMs, and ATS software/webapps.
• Experience with integrating software and troubleshooting defects.
• Experience escalating to development/technical leads.
• Understands chain of command within a corporate structure.
• Experience conducting thorough research into technical defects.
• Understanding of API basics such as POST and GET for research.
• Overall strong technical background and project management skills required.
• Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
• Understands networks, firewalls, server dependencies, TCP/IP, subnets, and databases.
• Must have professional proficiency in English and either French or Spanish (mandatory).

This Position is for You If

• You are tech-savvy.
• You are autonomous and like to take initiative to learn.
• You are very organized by nature and like to work with ambition.
• You strive to exceed your goals.

Benefits

• Your health is our priority.
• Premium health insurance fully covered at 100%.
• Confidential access to coaches and psychologists (Moka.care).
• Hundreds of fitness classes and gyms funded by Ringover (ClassPass).
• Remote work + monthly allowance and home office budget (chair + monitor) so you can be as comfortable at home as at the office.
• Sustainable mobility allowance up to €700/year — 50% reimbursement of public transport or fuel allowance depending on your commute method.
• Meal vouchers + company restaurant available in our offices.
• 5 paid “Sick Child” days for children up to 12 years old.
• Ringover Academy + internal AI training programs to keep growing with us.
• Compensation discussion will be fair and based on your experience.