Bilingual Technical Support Specialist | SaaS (Paris)

As a Bilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Major responsibilities

• Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux.
• Familiar with supporting iOS, iPadOS, and Android mobile devices.
• Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues.
• Escalation point for Level 1 Technical Engineers
• Projects Assigned by Leads to help other teams excel.
• Responsible for Ringover’s IT services.
• Be available off hours for scheduled maintenance, critical update releases...

Required skills and attributes

• Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps
• Experience with integrating software and troubleshooting defects
• Experience escalating to development/technical leads
• Understands chain of command within a corporate structure
• Experience conducting thorough research into technical defects
• Understanding of API Basics such as POST and GET for research.
• Overall strong technical background and project management skills are required.
• Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
• Understands networks, firewalls, se
• Server dependencies, TCIP, subnets, and databases...
• Must have professional proficiency in English and either French or Spanish (mandatory).

This position is for you if

• You are tech-savvy.
• You are autonomous and you like to take initiative to learn.
• You are very organized by nature and like to work with ambition.
• You strive to exceed your goals.

Joining Ringover also means benefiting from advantages designed to ensure you work in the best possible conditions:

Your health is our priority

Premium health insurance fully covered at 100%

Moka.care: confidential access to coaches and psychologists

ClassPass: hundreds of fitness classes and gyms funded by Ringover

Get settled wherever you are

Remote work + monthly allowance and home office budget (chair + monitor) so you can be as comfortable at home as at the office

We make your commute easier

Sustainable mobility allowance up to €700/year — 50% reimbursement of public transport (Navigo pass) or fuel allowance depending on your commute method

Daily life at the office

Meal vouchers + company restaurant available in our offices

Your family matters too

5 paid “Sick Child” days for children up to 12 years old

You grow, we support you

Ringover Academy + internal AI training programs to keep growing with us

For us, compensation is not a taboo topic! We will discuss it very soon. We will offer the most fair compensation based on your experience.