B2B Travel Agent (French)

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit Frencg speaking B2B Travel Agent to join their team in Paris.

Position: B2B Travel Agent

Location: Paris, France

Work model: hybrid (4 days per month / 1 day per week in the office!)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:\n\n

Provide high-quality travel support to customers via chat, phone, and email

Manage hotel, flight, rail, and car bookings accurately and efficiently

Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions

Support users with self-service functionality on the client’s platform and mobile application

Maintain extensive supplier, destination, and travel system knowledge

Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management

Ensure compliance with company travel policies, customer procedures, and global travel regulations

Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience

Participate in team meetings, product updates, and supplier/travel industry training sessions

Provide operational feedback to internal teams regarding customer experience and process improvements

Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.\n\n

REQUIREMENTS:\n\n

Native/fluent in French, both oral and written. Fluent in English (B2 or higher)

Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment