AX Transformation Manager

Overview

Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2025, Sonepar generated a turnover of €33.6 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: “Power Progress for Future Generations.”

How will you shape our tomorrow

At Sonepar, we are accelerating our digital transformation to build a seamless omnichannel experience across our operating companies worldwide. As part of this journey, we are looking for an AX (Associate Experience) Transformation Manager to help turn post-go-live deployment into real business impact.

In this role, you will support the adoption and continuous improvement of the AX products within the Group Spark Omnichannel platform , helping our operating companies optimize processes, ways of working, governance, and user adoption. Your mission: ensure Spark AX solutions deliver measurable value in terms of sales productivity, operational efficiency, and associate satisfaction .

If you are passionate about transformation, business performance, digital adoption, and driving change in complex international environments, this role is for you.

Your mission

As AX Transformation Manager, you will be the key transformation partner for a portfolio of operating companies (OpCos), ensuring that AX capabilities are not only deployed, but fully embraced and translated into sustainable business results. You will work closely with local teams, key users, and global Spark / Digital Factory experts to identify opportunities, remove adoption barriers, implement action plans, and maximize the value of AX solutions.

What you will do

• Drive transformation across your OpCo portfolio
• Own and lead AX transformation plans for a defined set of OpCos
• Align local stakeholders around key priorities such as digital sales, operational efficiency, and service quality
• Support the transition from project mode to business-as-usual operations, with clear governance, ownership, and routines
• Implement the relevant elements of the Target Operating Model (TOM), including process standardization, governance, KPIs, roles, and responsibilities
• Accelerate adoption and business value
• Increase adoption of Spark AX solutions through communication, enablement, playbooks, and activation initiatives
• Support feature activation and ensure teams are ready to adopt new capabilities successfully
• Improve usage of key products such as Sales Order Automation, Marketing Automation, and digital sales tools
• Partner with local key users to remove roadblocks, strengthen routines, and improve overall user experience
• Measure impact and optimize performance
• Track adoption and performance KPIs across OpCos
• Organize regular performance reviews with local stakeholders
• Assess business impact through metrics such as productivity gains, reduction of manual work, cycle-time improvements, and data quality enhancement
• Monitor associate satisfaction and identify friction points through both quantitative data and field feedback
• Collect and structure feedback from associates, key users, and support teams
• Translate insights into a prioritized improvement backlog
• Work with Spark Product, Development & Delivery teams to test, enhance, and roll out improvements
• Ensure changes are successfully adopted locally and benefits are sustained over time
• Contribute to a broader transformation community
• Share best practices across OpCos
• Contribute to and energize Communities of Practice
• Foster collaboration between local operations and central expert teams

The experience you bring

• Minimum 10 years of experience in transformation, program/project management, consulting, or product adoption roles within a multi-entity environment.
• Proven track record in driving adoption and value realization for digital tools, including stakeholder management, enablement, and change initiatives.
• Strong project/program management skills and experience coordinating complex initiatives with multiple stakeholders (local operations, IT/product teams, and leadership).
• Knowledge of B2B distribution, wholesale/retail, or adjacent operational environments; ability to translate business needs into actionable process improvements.
• Experience with omnichannel, CRM/sales tools, marketing automation, or workflow automation is a strong plus; familiarity with Sonepar/Spark context is advantageous.
• Availability for short international trips

The competence you bring

• Strong interpersonal, facilitation, and communication skills to align stakeholders and drive decisions.
• Process analysis and redesign capabilities, with a pragmatic approach to standardization and local change.
• Data-driven mindset with strong analytical and problem-solving skills.
• Change management capabilities.
• Proficient in English, French is a plus.
• Proactive, hands-on, and able to propose clear recommendations and drive execution end-to-end.
• Strong teamspirit and service mindset; comfortable working cross-functionally across OpCos, product teams, and HQ stakeholders.

We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team; only individuals selected for interview will be contacted.