Avionics Customer Support M&T Leader for Customer Operations M/F

Job Title

Avionics Customer Support M&T Leader for Customer Operations M/F

Location

Toulouse, France

Department Overview

Join the Customer Support & Services department responsible for supporting over 300 customers (Airlines, MROs, ATR, Brokers) on Avionics and Radome products. The department has been rated 1st by airlines for the last 10 years in the Airbus Customer Support Supplier Rating survey.

Role Overview

As M&T Leader (Methods & Tools), you will be the pillar of the process & operating manual referential and at the heart of the digital transformation journey. Your mission is to ensure alignment between business processes (Sales, Spares, Repairs, Supply Chain, …) and IT solutions.

Your challenges

• Maintain operational documentation (flowcharts, manuals) and validate process updates prior to signing new commercial service agreements.
• Identify business requirements, participate in design workshops, and ensure 100% of use cases are integrated into the target solution.
• Act as the central point of contact for Master Data management and cleansing activities leading up to system migration.
• Develop UAT scripts, validate data migration in production environments, and provide Level 1 support during the hyper‑care phase.
• Define training plans, monitor global quality KPIs, and lead awareness sessions to ensure seamless solution adoption across worldwide teams.

Your boarding pass

• Background in Business, Engineering, or a specialized field (Supply Chain, Operations Management, or IT Business Analysis).
• 10+ years of robust experience in Aftermarket Operations (Repair, Retrofit, Spares) plus proven Project or Team Management experience.
• Advanced proficiency in SAP (S/4HANA knowledge a significant asset), deep understanding of aftermarket business processes, and Google Suite.
• Influential leadership, high autonomy in fast‑paced/unstructured environments, detail‑oriented organization, and a proactive team‑player mindset.
• Full professional proficiency in French and English (written and spoken) is mandatory for this international role.

Employment Information

• Contract: Permanent
• Class Emploi: Classe G14
• Experience Level: Professional
• Job Family: Customer Account and Service Management

Commitment to Diversity and Inclusion

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is committed to equal opportunities for all. No monetary exchange will be requested in any recruitment process.

Compliance and Integrity

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the company’s success, reputation and sustainable growth.